Returns & Refunds

Change-of-mind returns for standard products

If you buy a standard, non-personalised item through our website, you normally have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days after the day you receive the goods. After telling us, you have a further 14 days to send the goods back.

To cancel, email tigkidprints@gmail.com and include your order number and enough information for us to identify the order. You can also use the cancellation form below.

Return condition

You may inspect an item in the same way you reasonably could in a shop. If the value of the item has been reduced because it has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund where the law permits.

Return postage

For a normal change-of-mind return, you are responsible for the direct cost of returning the goods to us unless we agree otherwise.

If the item is faulty, damaged, not as described or we have sent the wrong item, contact us before returning it so we can arrange the appropriate remedy and return method.

Refunds

For a valid cancellation, we will refund the price paid for the returned goods and, where required, the cost of our least expensive standard delivery option. Extra delivery charges chosen above the standard delivery option do not have to be refunded.

We will make the refund within 14 days after receiving the returned goods, or earlier where the law requires and you provide acceptable evidence that the goods have been sent back. Refunds are normally made to the original payment method.

Custom and personalised products

This exception does not remove your rights if a custom or personalised item is faulty, damaged, not as described or otherwise fails to meet your statutory rights.

Faulty, damaged or incorrectly described goods

Your statutory rights are not affected by this policy. If an item is faulty, damaged, not as described or does not do what it is supposed to do, please contact us as soon as possible at tigkidprints@gmail.com.

Depending on the circumstances and your legal rights, the appropriate remedy may include a refund, repair or replacement.

Where to return goods

Unless we give you different return instructions, returns should be addressed to:

TigKid Prints
73A Wellington Road, Bilston, Wolverhampton, West Midlands, WV14 6AY

Model cancellation form

You do not have to use this exact wording, but you may copy and email it to us: